* Design, develop and support innovative solutions to help solve business problems and satisfy user requirements. * Respond to escalated issues/incidents; partner with clients and/or IT team members to deliver solid, timely, and if necessary, creative solutions to the problem. Contribute the expert solutions to the IT Knowledge Base. * Responsible for providing Baseline support of implemented systems and business processes in their assigned area(s). * Through clear understanding of the current IT landscape (people, systems, & application software), collaborate with various teams or individuals to deliver technology business solutions to the clients to resolve their business challenges. * Follow and adhere to all established IT / Corporate IS Standards, Processes, Procedures, and Guidelines. * Support clients in troubleshooting of new and existing systems in support of their business activities. * Interface with third party development partners.